How SkipTax helps more foreign customers get their VAT refund

4 June 2025 · Raphaël Salama

A simpler, faster and more reliable experience

When foreign customers buy products in France, whether local specialities such as Guérande salt or pink salt from the Camargue, they are entitled to claim back the VAT. In theory, it sounds simple. In practice? Many give up: complicated forms, queues, endless delays, sometimes no refund at all.

That is where SkipTax comes in: a mobile app that completely transforms the tax refund experience.

A simpler customer experience

With SkipTax, there are no more paper forms to fill in at the shop or at the airport. Everything happens in the mobile app. The customer:

  1. downloads the SkipTax app;
  2. takes a photo of their receipt after the purchase (a bag of salt, for example);
  3. lets SkipTax generate their tax refund form automatically;
  4. validates the form at a PABLO kiosk at the airport before leaving France.

All in a few taps, with no stress and no paperwork.

A faster refund

Because the process is digital, it moves faster. The customer can:

  • track the status of their claim in real time in the app;
  • receive their refund directly to their bank account or card;
  • get their money back faster than through traditional channels.

The result: less friction, more satisfaction.

Reliability you can count on

The SkipTax app offers clear tracking, automatic reminders and multilingual customer service. No more wondering whether the refund has been approved: everything is transparent. SkipTax has also been approved by French customs since 2019, so the whole process is fully compliant.

More customers refunded

In partner shops that recommend SkipTax to their foreign customers, more tax refund claims make it all the way to the end. In practice, more customers leave with a smile… and with their money.

In short

For foreign customers who come to discover authentic regional products, such as a rare artisanal salt, SkipTax makes shopping smoother, more modern and much better value. Buying salt in France has never been so easy… on the wallet too!

Travelling to France? Sign up for free and get the VAT back on your purchases. Running a shop? Discover our partner offer.